This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
• Full name
• Shipping/Billing Address
• Email address
• Phone number
A: Any order placed via our website can be expected to ship within 1 business day. Many times, orders place early in the day will ship the same day.
Q: How long will it take for my ECU to be chipped?
A: Upon receiving your ECU, you can expect all services to be performed and shipped back out within 1-2 business days. The method of shipping to us from you, and the return shipping method selected will determine your total wait time.
Q: What warranty will I have on my products?
A: All PRODUCTS sold by HA Motorsports are warrantied through the prospective manufacturer. HA Motorsports Chip Kits and Supplies are warrantied for replacement of the defective product only. Any shipping charges or other losses or damages are the sole responsibility of the end user. All SERVICES performed by HA Motorsports are guaranteed for a term of 90 days from the date of purchase. This guarantee is limitted to labor only. We will occasionally offer an extension on this guarantee under certain circumstances, however, this must be obtained in writing at time of purchase.
Q: Can you tune my car for me?
A: We do not offer tuning services for the public. Please consult a local tuner for tuning, or let us know and we will be happy to locate one for you.
Q: My startup chip doesn't run well; can you give me a new one?
A: No, HA Motorsports startup chips are designed and programmed to start your vehicle's custom engine setup only. This is to allow diagnostics to be performed and so that it may be easily transported to a tuning facility or street tuned. We STRONGLY suggest all vehicles be tuned immediately upon installation of a new engine management system or components.
Q: Can you build a custom tuning computer for me?
A: Yes, we always enjoy exploring new setups and developing more advanced tuning methods and products. Please contact us for a quote and further details.
Q: Do you offer wholesale pricing?
A: Yes, we enjoy working with other businesses and individuals. Wholesale pricing can be obtained with a valid business license in the automotive field, or through continued high business volume by individuals. Please contact us for details.
Q: My customer service rep was rude when I called. Can I file a complaint?
A: Yes, please let us know if you receive any less than excellent customer service. Send emails to matt@hamotorsports.com
Q: Has my order shipped?
A: To obtain the status of your order, please check your email for your order confirmation which contains a link to check your order status. If you need help, or have further questions please contact us.
Q: My order status shows cancelled; what happened?
A: This may occur for several different reasons:
- Your shipping and billing address don't match and you have not added your shipping address with your credit card bank as an authorized secondary address.
- Your credit card declined upon processing and we were unable to reach you for an alternate payment method.
- We needed to contact you reguarding your order and were unable to contact you due to not providing a valid phone number or email address at checkout.
- Your phone number area code is outside of your shipping/ billing address zip code. ie: your phone number is for New York area, but your ship to address zip code is a Florida zip code. This red flags your order in our system as a feature to help combat fraud. In these cases, we always attempt to contact you for verification/ voice authorization, but if unable to reach you we will cancel your order.
OUR COMMITMENT TO YOUR PRIVACY:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, and how it is safeguarded.WHAT INFORMATION IS COLLECTED:
As part of the order process, the following information is collected from shoppers:• Full name
• Shipping/Billing Address
• Email address
• Phone number
HOW THAT INFORMATION IS USED:
This information is the minimum we need to successfully process your order and offer you the best customer service possible. Your shipping AND billing address is needed to be able to send your order to you and process payment. We require your email address so that we can send you an order confirmation email, order tracking number, and email you any details or issues reguarding your order. Your phone number is a secondary method we may use to contact you if unable to successfully do so via email. We guarantee that this information will not be provided to any outside company, agency, or personel under any circumstances. We hate spam email and phone calls just as much as you do and make every effort to keep your information secure.OUR COMMITMENT TO THE SECURITY OF YOUR DATA:
To insure that your information remains secure, our website features Yahoo's state of the art 128-bit secure encryption for your order processing, as well as SSL secure checkout pages to ensure your financial information is secure and is never available to any other party.SHIPPING:
We understand the importance of timely shipping of products ordered from HA Motorsports, and have made it of utmost importance to us. Generally, any order placed through our secure website can expected to be shipped out and tracking provided to you within 1 business day. If for any reason whatsoever a delay is required for your shipment, we will contact you as soon as possible to notify you and give a detailed reason for the delay.REFUND, RETURN, AND CANCELLATION POLICIES:
Generally speaking; and due to the nature of the products and services we offer, all sales are considered final upon shipment. Upon the occasion that a product is received in unsatisfactory condition please contact us immediately and we will arrange return shipping and replacement of the product at our discretion. Your satisfaction is our goal at HA Motorsports. Any damages from shipping will need to be claimed on your behalf with the shipping company. We cannot control the habits of shipping companies and will not be held liable for any damages on their behalf. We reserve the right to refuse any order at our discretion. This may occur if your order information appears fraudulent or questionable. We may offer a refund guarantee or other extensions on certain occasions. These will need to be obtained prior to your order being place and in writing via email to be validated.WHAT OUR CUSTOMERS HAVE TO SAY:
"Very helpful, best prices on the web. Great selection and easy checkout. Great customer service and email response. Great product, new company, up and rising stars."
"HA Motorsports gave me outstanding service, including reinstating a promotional discount that ended between email correspondence and the date I ordered. Order shipped exactly when promised. Superior, customer-oriented service."
FREQUENTLY ASKED QUESTIONS:
Q: How long will it take for my order to ship?A: Any order placed via our website can be expected to ship within 1 business day. Many times, orders place early in the day will ship the same day.
Q: How long will it take for my ECU to be chipped?
A: Upon receiving your ECU, you can expect all services to be performed and shipped back out within 1-2 business days. The method of shipping to us from you, and the return shipping method selected will determine your total wait time.
Q: What warranty will I have on my products?
A: All PRODUCTS sold by HA Motorsports are warrantied through the prospective manufacturer. HA Motorsports Chip Kits and Supplies are warrantied for replacement of the defective product only. Any shipping charges or other losses or damages are the sole responsibility of the end user. All SERVICES performed by HA Motorsports are guaranteed for a term of 90 days from the date of purchase. This guarantee is limitted to labor only. We will occasionally offer an extension on this guarantee under certain circumstances, however, this must be obtained in writing at time of purchase.
Q: Can you tune my car for me?
A: We do not offer tuning services for the public. Please consult a local tuner for tuning, or let us know and we will be happy to locate one for you.
Q: My startup chip doesn't run well; can you give me a new one?
A: No, HA Motorsports startup chips are designed and programmed to start your vehicle's custom engine setup only. This is to allow diagnostics to be performed and so that it may be easily transported to a tuning facility or street tuned. We STRONGLY suggest all vehicles be tuned immediately upon installation of a new engine management system or components.
Q: Can you build a custom tuning computer for me?
A: Yes, we always enjoy exploring new setups and developing more advanced tuning methods and products. Please contact us for a quote and further details.
Q: Do you offer wholesale pricing?
A: Yes, we enjoy working with other businesses and individuals. Wholesale pricing can be obtained with a valid business license in the automotive field, or through continued high business volume by individuals. Please contact us for details.
Q: My customer service rep was rude when I called. Can I file a complaint?
A: Yes, please let us know if you receive any less than excellent customer service. Send emails to matt@hamotorsports.com
Q: Has my order shipped?
A: To obtain the status of your order, please check your email for your order confirmation which contains a link to check your order status. If you need help, or have further questions please contact us.
Q: My order status shows cancelled; what happened?
A: This may occur for several different reasons:
- Your shipping and billing address don't match and you have not added your shipping address with your credit card bank as an authorized secondary address.
- Your credit card declined upon processing and we were unable to reach you for an alternate payment method.
- We needed to contact you reguarding your order and were unable to contact you due to not providing a valid phone number or email address at checkout.
- Your phone number area code is outside of your shipping/ billing address zip code. ie: your phone number is for New York area, but your ship to address zip code is a Florida zip code. This red flags your order in our system as a feature to help combat fraud. In these cases, we always attempt to contact you for verification/ voice authorization, but if unable to reach you we will cancel your order.
