Returns / Exchanges
Due to the nature of the products we sell, our return/exchange policy is specific to the type of item(s) that you'd like to return or exchange. Some items are not returnable, and some items are returnable but subject to restocking charges:
All engine control units and transmission control units sales are considered final upon shipment. This includes any tuning systems or components included in our ECU packages. We cannot accept returns on these simply because you've changed your mind, decided you'd like a different item, your tuner doesn't offer tuning with the system, etc. Please be sure of the item you are purchasing BEFORE submitting your order. If you have any questions on any of our ECU's or TCU's, please contact us BEFORE submitting your order to be sure it is right for you.
All basemaps (including emailed basemap files, basemap programmed chips, etc.) are NOT returnable upon completion and/or shipment. When a basemap file or chip is ordered, we custom program this for your unique setup. The labor time for setting up basemaps is factored into the price, and therefore unable to be returned or exchanged for refund.
All other items:
All other items not listed above are acceptable for return within 30 days from the date of purchase as long as the item has not been installed, used, damaged, etc. The item must be in completely new, re-sellable condition. All returns are subject to a 20% restocking charge. To return, please contact us to request an RMA number.
Once you have been issued an RMA number, please complete your return request here